Refunds & Returns
Welcome to Blue Bell's Country Store!
Blue Bell® Creameries in Brenham, Texas, has been cranking out the best ice cream
in the country since 1911. So it's no wonder that folks around Texas and the South
are so interested in seeing where their favorite ice cream is made.
Visitors to The Little Creamery in Brenham will share in the rich history of Blue
Bell® with a short film, see the ice cream making process from the time the milk
is received to the time the filled ice cream cartons are sent into the blast freezer,
and end their tour with a serving of ice cream.
In addition to the tour, visitors can shop in the Blue Bell® Country Store for Blue
Bell® logo items and special gifts with an ice cream flare.
Tours are offered weekdays, and it is recommended visitors call in advance to inquire
about tour times.
Hours of Operation:
Monday - Friday 9:00 am - 5:00pm
Saturday (February - December): 10:00 am - 4:00 pm
Hours are subject to change based on the season and production schedules.
Customer Service
Contact us:
Blue Bell Country Store
c/o Blue Bell Creameries, L.P.
1101 South Blue Bell Road, Brenham, Texas 77833
or P.O. Box 1807, Brenham, Texas 77834
979-830-2190
800-327-8135
Ordering Information:
Shipping and delivery
All orders are shipped via FedEx ground unless Express Shipping is selected. Upon
receipt your order will be processed and should arrive within 10 -14 days. We do
not ship on Saturday, Sunday, or holidays. Please note, actual shipping and delivery
dates are based on product availability.
You will receive an order confirmation email when your order is submitted and when
your order ships. Tracking information (when available) will be included with your
order shipment email.
Currently we only ship to addresses in the United States.
Shipping rates are calculated by the total amount purchased.
Sales tax is added to all items shipped to Texas.
Standard Shipping Charges:
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Order sub-total:
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Standard shipping charge: |
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Up to $25.00
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$5.95
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Up to $50.00
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$7.95
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Up to $75.00
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$10.95
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Up to $100.00
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$12.95
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Up to $125.00
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$14.95
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Express Shipping:
2nd Day Service – Provides second business day delivery from the time of order processing.
The charge is $15.00 plus the Standard Delivery Charges.
3rd Day Service – Provides third business day delivery from the time of order processing.
The charge is $10.00 plus the Standard Delivery Charges.
2nd & 3rd Day Service is not available on orders sent to APO, FPO, P.O. Box
addresses.
Returns and Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your
purchase simply return it to us in its original condition within 14 days of the
shipment date for an exchange or refund.
Please send your returns to:
Blue Bell Country Store
1101 South Blue Bell Road
Brenham, Texas 77833
Please enclose your receipt or a copy of your shipment confirmation email in your
return package. For your protection, we recommend that you return items via UPS,
FedEx or insured parcel post. Please note that we are not responsible for any returned
items being lost or damaged during shipment.
Payment and Security Information
We accept VISA, MasterCard, and Discover. At this time we do not accept checks.
The Blue Bell Country Store is a secure web site. All credit card transactions are
protected by secure links via NitroSell and Microsoft RMS/POS.
Ordering Ice Cream
If you are interested in purchasing Blue Bell ice cream and having it shipped anywhere
in the United States, please visit our How To Order section of the website.
All other questions and comments may be sent to:
Blue Bell Creameries, L.P.
P.O. Box 1807
Brenham, Texas 77834